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General Information

The privacy of your personal data is one of the main concerns of www.travellertrans.ro, located in Biharia, Bihor, Str. Szent Peter 53 C, Romania, as the data controller. This document aims to inform you about the processing of your personal data in the context of using the website www.travellertrans.ro.

Categories of Personal Data Processed

II. 2. If you are a visitor of the Site, TRAVELLER TRANS SRL will process the personal data that you provide directly in the context of using the Site, such as the data you provide in the contact/queries/complaints section, as long as you contact us in this way.

Purposes and Legal Bases for Processing

III. 1. If you are a client of the Site, TRAVELLER TRANS SRL processes your personal data as follows:

For the execution of the contractual relationship between you and TRAVELLER TRANS SRL, namely for the processing, validation, dispatch, and invoicing of the order placed on the Site, informing you about the order status, organizing the return of ordered products, etc.

Legal basis: The processing of your data for this purpose is based on the contract concluded between you and TRAVELLER TRANS SRL, as defined in the Terms and Conditions. Providing your personal data is necessary for the execution of this contract. Refusal to provide data may result in the inability to carry out the contractual relationship between you and www.travellertrans.ro.

To fulfill legal obligations that TRAVELLER TRANS SRL is required to comply with in the context of services provided through the Site, including tax obligations, as well as archival obligations.

Legal basis: The processing of your data for this purpose is necessary to fulfill legal obligations. Providing your data for this purpose is mandatory. Refusal to provide the data may result in TRAVELLER TRANS SRL being unable to comply with its legal obligations and therefore unable to provide you with services through the Site.

For marketing activities, namely for sending commercial communications regarding products and services offered by SC TRAVELLER TRANS SRL through the Site, via remote communication channels (email, SMS).

Legal basis: The processing of your data for this purpose is based on your consent, if you choose to provide it. [Note: A separate opt-in for direct marketing must be collected, which should not be pre-ticked or condition the completion of the order.] Consent proof must be kept.

You can give your consent for data processing for this purpose by checking the appropriate box when creating your account, or later, under the “My Account Information” section. To unsubscribe from receiving such commercial communications, you can use the option at the end of each email/SMS containing commercial communications. Additionally, you can unsubscribe by accessing the “My Account Information” section.

Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will have no negative consequences for you.

For the purpose of performing various analyses, reports on the operation of the Site, creating consumer preference profiles, mainly to improve the experience offered on the Site.

Legal basis: The processing of your data for this purpose is based on the legitimate interest of TRAVELLER TRANS SRL to continuously improve the experience of customers on the Site. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will have no negative consequences for you.

III. 2. If you are a visitor of the Site, TRAVELLER TRANS SRL processes your personal data as follows:

For marketing activities, namely for sending commercial communications regarding products and services offered by www.travellertrans.ro through the Site, via remote communication channels (email, SMS).

Legal basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can give your consent for data processing for this purpose by filling out and checking the appropriate box in the newsletter subscription form available on the Site. To unsubscribe from receiving such commercial communications, you can use the option at the end of each email/SMS containing commercial communications.

Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will have no negative consequences for you.

For resolving complaints and for monitoring traffic and improving your experience on the Site.

Legal basis: The processing of your data for this purpose is based on the legitimate interest of TRAVELLER TRANS SRL to ensure the proper functioning of the Site and to continually improve the visitor experience, including by resolving various comments, questions, or complaints.

Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will have no negative consequences for you.

Data Retention Period

As a principle, TRAVELLER TRANS SRL will process your personal data only as long as necessary to achieve the purposes mentioned above.

[Note: Keep only if applicable] If you are a client, we will process your data for the entire duration of the contractual relationship and later in accordance with the legal obligations of www.travellertrans.ro (e.g., for financial-accounting documents, the retention period required by law is 10 years from the end of the financial year during which they were created).

Disclosure of Personal Data

For the fulfillment of the processing purposes, www.travellertrans.ro may disclose your data to partners, third parties, or entities that support www.travellertrans.ro in carrying out activities through the Site (e.g., courier companies, IT service providers), or to public authorities, in the following cases, for example:

  • For administering the Site;
  • In situations where this communication is necessary for awarding prizes or other benefits to data subjects obtained as a result of their participation in various promotional campaigns organized by www.travellertrans.ro through the Site;
  • For maintaining, personalizing, and improving the Site and services provided through it;
  • For data analysis, testing and research, monitoring usage trends and activities, developing security features, and authenticating users;
  • For sending commercial marketing communications, in accordance with the law;
  • When disclosure of personal data is required by law, etc.

Transfer of Personal Data

Personal data provided to www.travellertrans.ro may be transferred outside Romania, but only to countries within the European Union. [Note: If data is transferred outside the EU, the countries and guarantees for data protection in the context of transfer must be mentioned.]

Your Rights

Under the conditions set by the legislation on personal data processing, as a data subject, you are entitled to the following rights:

  • Right to information: The right to receive details regarding the processing activities carried out by TRAVELLER TRANS SRL as described in this document.
  • Right of access to data: The right to obtain confirmation from www.travellertrans.ro regarding the processing of personal data, as well as details regarding the processing activities such as how the data is processed, the purpose of processing, recipients or categories of recipients of the data, etc.;
  • Right to rectification: The right to obtain the correction of inaccurate or unjustified personal data without undue delay, as well as the completion of incomplete data. Rectification/completion will be communicated to each recipient to whom the data has been disclosed, unless this is impossible or requires disproportionate effort.
  • Right to erasure: The right to request the deletion of personal data without undue delay (“right to be forgotten”), in cases where one of the following reasons applies:
    • The data is no longer necessary for the purposes for which it was collected or processed;
    • If consent is withdrawn and no other legal basis for processing exists;
    • If the data subject objects to processing and no legitimate grounds for processing prevail;
    • If personal data has been processed unlawfully;
    • If personal data must be deleted to comply with a legal obligation;
    • The data was collected in connection with the provision of information society services under Union or national law under which the operator is subject. It is possible that, following a request to delete the data, TRAVELLER TRANS SRL will anonymize these data (removing personal identifiers) and continue processing them for statistical purposes;
  • Right to restrict processing: To restrict processing if:
    • The data subject contests the accuracy of the data, for a period that allows the verification of data accuracy;
    • The processing is unlawful, and the data subject objects to the deletion of personal data, requesting instead the restriction of their use;
    • The operator no longer needs the personal data for processing purposes, but the data subject requests it for the establishment, exercise, or defense of a legal claim;
    • The data subject has objected to processing (other than direct marketing), during the time it is verified whether the legitimate interests of the operator outweigh those of the data subject.
  • Right to data portability: The right to receive personal data in a structured, commonly used, and machine-readable format, and (ii) the right for this data to be transmitted by www.travellertrans.ro to another data controller, provided that the legal conditions are met;
  • Right to object: The right to object to processing activities can be exercised by submitting a request as indicated below;
  • At any time, for reasons related to the particular situation of the data subject, to request that data be processed based on the legitimate interest of www.travellertrans.ro or in the public interest, unless www.travellertrans.ro can demonstrate legitimate and compelling grounds for processing that override the interests, rights, and freedoms of the data subject, or that the processing is necessary for the establishment, exercise, or defense of a legal claim;
  • At any time, free of charge and without justification, to request that data be processed for direct marketing purposes;
  • Right not to be subject to automated individual decisions: The right not to be subject to decisions based solely on automated processing, including profiling, that have legal effects or similarly affect the data subject significantly;
  • Right to lodge a complaint with the National Authority for the Supervision of Personal Data Processing or the competent courts if necessary.

For any further questions regarding the processing of personal data and to exercise your rights mentioned above, please contact us at the following email address: office@travellertrans.ro

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